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 Welcome to FirstLookBath.com

What if the product is already damaged during shipment?

Please inspect all shipments prior to signing delivery receipts. If there is evident damage to your set, please refuse the order and note the damage on the delivery receipt. Write "refused due to damage". 

If the shipment is accepted and damage is not noted on the delivery receipt, a refund or replacement of your purchased may either be delayed or refused. We reserve the right to send a replacement in lieu of a refund.

A refund may still be requested, but the 25% restocking fee will apply.

All shipping or manufacturer damage claims must be filed with photos of the damage to our customer service department within 3 DAYS of the receipt of your order.

 What is your return/cancellation policy?

All cancellations, exchanges, and returns other than damages due to shipping or warranty claims will incur a 25% restocking fee. 

Furthermore, all postage and shipping for returns other than those due to shipping damages, will be paid by the customer and is a cost incurred by the customer in addition to the 25% restocking fee.

All Claims or returns requests must be made within 7 days of receiving your item. All returns must be made within 30 days of receiving your item

 Where do you ship to?

We ship worldwide.

Please contact for shipping quote  outside the contiguous United States (48 States).

 Can I come and pick up the item(s) from you?

Yes we are open for pickup 10am to 6pm Monday through Sunday. Our warehouse is located in Brooklyn, NY.

 Do you ship to PO Boxes, AFO, FPO and non-street addresses?

No. We only ship to street addresses.


Contact us

Our support hotline is available 24/7.

Phone:718-333-5022

Contact our expert support team!

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