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Welcome to FirstLookBath.com

Customer Satisfaction is our #1 goal.

We make sure the customer is 100% pleased. Our team ensures that orders are perfectly packaged to minimize room for damage, 
check for the correct item and that it is shipped on time.

If YOUR ITEM IRRIVES BROKEN PLEASE FOLLOW INSTRUCTIONS BELOW:

Inspect all shipments upon arrival and before signing delivery receipts. If there is damage, you must refuse the order describe the damage on the delivery receipt.

Simply write items arrived damaged. If the shipment is accepted and no damage is noted on the receipt, we reserve the right NOT to refund or replace your item/items.

Even with all of the extra measures we take to ensure a safe and complete transit , nonetheless, damages or shortage may still occur.

In case such an event should occur, in order for us to replace any item(s) free of charge or issue a credit, we ask you to inspect all boxes and note any damage/shortage on the delivery receipt (driver's copy).

After the driver leaves, please open and inspect all items and report to us if there are any problems on the item(s) immediately. Please be sure to keep all the original packaging for any returns.

All cancellations, exchanges, and returns other than damages due to shipping or warranty claims will incur a 25% restocking fee. 

Furthermore, all postage and shipping for returns other than those due to shipping damages, will be paid by the customer and is a cost incurred by the customer in addition to the 25% restocking fee.

All Claims or returns requests must be made within 7 days of receiving your item. All returns must be made within 30 days of receiving your item


Contact us

Our support hotline is available 24/7.

Phone:718-333-5022

Contact our expert support team!

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